About the job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service Executive, you will be responsible for ensuring excellent customer service experiences and maintaining strong customer relationships. You will serve as the primary point of contact for our customers and will be responsible for handling inquiries, resolving issues, and providing support and assistance.

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses.
• Provide exceptional customer service by actively listening to customers’ needs and concerns and taking appropriate actions to resolve them.
• Build and maintain strong customer relationships through positive communication and interaction.
• Collaborate with internal teams to address customer issues and ensure timely resolution.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Continuously maintain knowledge of company products, services, and policies to provide accurate information to customers.
• Identify opportunities for improvement in customer service processes and make recommendations for enhancements.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Business Management, or related fields.
• Excellent communication skills, both written and verbal.
• Verbal and written communications skills
• Professional personal presentation and customer service orientation skills
• A minimum of 2 years experience in a similar discipline.
• IT literacy, including Microsoft Office 365.
• Other Customer Service related courses is an added advantage.

The hours of work for this role are between the hours of 8:00am – 5:00pm Monday – Friday.

Our Hiring Process

We make the hiring process as straightforward as possible, with the following steps:

• Apply: Submit your application, and our team will review your profile.
• Initial Interview: If your qualifications align, we’ll schedule an initial conversation with you.
• Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
• Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
• Offer: Successful candidates will receive an offer within 2-3 weeks from their initial application.

How To Apply For The Job

Please send CV’s to: hr@techproglobalgroup.com indicating the position title on the subject line of the email

Closing Date: 9 December, 2024

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